Posts regarding frequently asked questions

Q: Do you work weekends and evenings?

A: Weekends: Saturdays I usually work up to lunch-time, but if you are moving out and need afternoon, it is not a problem.
Sundays – are emergency call out only – and before you ask we don’t charge extra.
Evenings – As a rule our last job will be 4.30/5pm. However, if Commercial we can work out of hours.

Q: What areas do you cover?

A: Surrounding areas of Poole, Bournemouth, Ringwood, Winchester, Southampton, Portsmouth and Chichester.

Q: Can I pay by credit or debit card?

A: Yes, we are members of Trustwave and PC1 compliant – which is the payment card industry data security standard (PCIDSS)

Q: Are you fully insured?

A: Yes, to belong to an organisation like The National Carpet Cleaners Association, Woolsafe and CheckaTrade, which we are members of, you must be fully insured both for public and product liability. You would be surprised how many carpet cleaners are not.

 

Q: We have a large office area that needs cleaning is this something you can do?

A: Most definitely, we have a machine which is ideal for large area offices tiles we regularly get asked to clean Pubs, Clubs, Offices, and Nursing Homes etc. for this reason we are CIS (Construction Industry Scheme) registered. We are fully CIS compliant.

Q: You are called The Carpet Cleaners but do you clean upholstery as well?

A: Yes, we have cleaned hundreds of suites over the years, leather, dry clean only, steam clean. We own the domain ‘theupholsterycleaners.co.uk’ and are putting together a dedicated website for the future. By the way we have an offer on a 3 piece suite (1 armchair cleaned FOC).

Q: I don’t want harmful products/chemicals used on my carpets and Upholstery?

A: We us a product called Chemspec DFC105 Carpet Cleaner/Rinse, which is fully independently validated to fully back up all environment and health claims. Our product contains 100% natural ingredients, safe around vulnerable people such as the sick, allergic, elderly, pregnant woman, children and babies and pets. This is also used on upholstery too and gives outstanding results. It is also Woolsafe approved.

Q: I didn’t realise you needed to clean Wool carpets in a different way?

A: Any wool or woolmix carpets should only be cleaned with Woolsafe products and only a Woolsafe Approved Fibrecare Specialist should be used. We are members of Woolsafe (see our Woolsafe page).

Q: Do you hire out your machines?

A: Sorry we don’t, cleaning carpets and upholstery correctly is not just whizzing over with a hired machine. Even for a small job, I need a van load of equipment and products. The ph level before and after needs to be checked. Carpets and Upholstery should be pre-sprayed and aggregated in prior to cleaning. We have dedicated spot and stain removers for tea, coffee, red wine, gum etc. Wool has to be cleaned differently to synthetic carpets, it has to be cleaned with a woolsafe approved product, a hot water extraction machine alone will not take out all stains. Apart from my main machinery, I have over 50 spot and stain removal products, Blowers, Dryers, rakes etc. Hire machines from DIY stores are not as powerful as our machines, and will take too long to dry, start to smell, could shrink, if the wrong product is used the colour could run. If you are thinking of hiring a machine because you need to clean the carpets for an end of tenancy agreement and don’t want to pay too much. We have a special price for whole properties that are empty, we cost a lot less than you might imagine. So why not give us a call and get them cleaned professionally.

Q: Are your machines as powerful as truck mounted machines?

A: Yes. We use various machines. We are licensed operators of the ‘Dry Fusion’ System, which only uses woolsafe products and we also use an Airflex ‘Storm’ hot water extraction system, which gives the power of a truck mount system but the flexibility of a portable unit, and a fast drying time that wouldn’t be possible any other way. These machines are top of the range, we believe with the combination of both systems we can give you clean carpets that you wouldn’t have thought possible.