The rise of rogue traders has made it increasingly difficult for people to find trustworthy tradesmen and companies. While there has been progress in raising public awareness, government intervention, and media coverage to warn against unqualified and dishonest service providers, the issue remains a serious concern.

Over forty years ago, a group of carpet cleaners with concerns about the standards of some cleaning companies and a desire to improve their industry and public perception formed the Carpet Cleaners Association, which later became the National Carpet Cleaners Association (NCCA). Since then, the NCCA has established itself as the industry standard-setter, with members providing top-tier service, workmanship, and ethics.

Choosing an NCCA member means you can have peace of mind knowing that you will be recommended a professionally trained technician with full insurance coverage. NCCA members operate according to a Code of Practice, which ensures fair pricing, service, and consumer protection, and the NCCA promotes best practices in all of its activities. Members have access to technical assistance and a 24-hour legal helpline, and a complaint procedure ensures that professional and unbiased advice is available in the unlikely event of a disagreement.

If you are considering hiring a company to clean or restore carpets, upholstery, hard flooring, leather, curtains, rugs, or any related services, choosing an NCCA member is an invaluable investment in quality service, reliability, and professionalism.